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            Our Service Philosophy

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            At INFiLED, we know our clients expect the highest levels of customer service and an amazing finished product. As an innovative company committed to offering customers the best service, we have trained a service team of highly-skilled engineers and project managers specialize in planning, designing, and integrating INFiLED’s products and solutions and have worked closely with organizations nationwide to deliver quick and professional service. We also provide outstanding training to our loyal customers.

            When you work with us, you can expect the following:

            Professional treatment with you and your project - We listen to your objectives and create a detailed proposal that reflects your needs and you'll always speak with a real person who appreciates your busy schedule.

            Strict quality control - Our strict attention to details allows us to be your second set of eyes, catching things you missed before they go to production. We handle your ever-changing details and time-lines - We understand you're probably time poor and understaffed. That's why we offer flexible processes and schedules that allow you to submit what you want, how you want, and when you want. We wait as late as possible to begin production to accommodate last-minute changes.

            Follow up with you - When you choose us, you will know that the transaction between us does not end after we send the order out. We make sure you are completely satisfied and welcome your input on how we can improve.

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            Service Contents

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            Concept & Design

            Simply tell us your requirements and our R&D team will work out a design with you.

            Remote Guidance

            We provide varied support through online platform.

            Installation

            Our technique support team will help to offer a seamless LED installation service if your need.

            Bidding Support

            We are happy to provide technical support for your bidding.

            System Adjustment

            Our technician is able to help you adjust the system.

            On-site Maintenance

            To make sure your activities successfully opened, our technicians are waiting to serve you on-site per your requirements.

            Maintenance & Support

            We will help you to keep your LED displays running perfectly. We have opened a Global Repair Center in Hong Kong and have sales, service and?representative offices in United States and Europe to offer your quick service.

            Calibration

            We have technicians and test equipment to help to do the calibration.

            Trouble Shooting

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            Problem

            • All panels and/or monitor screen display video incorrectly or do not display video at all

            • Display cuts out intermittently

            • One LED module cuts out

            • Panel is completely dead

            • One or more panels displays video incorrectly or does not display video at all

              All panels and/or monitor screen display video incorrectly or do not display video at all

              Incorrect video input or panel settings on Control System

              Remedy
               
              Check settings (PAL/SECAM/NTSC selection, overall panel intensity setting, etc.)

              Unusable video signal or defective video source

              Remedy
               
              Check video source.

              Fault on Control System

              Remedy
               
              Inspect connections and cables. Correct poor connections. Repair or replace damaged cables.

              Device on Control System defective

              Remedy
               
              Have faulty panel or device tested and serviced by INFiLED service technician or supplier.

              Display cuts out intermittently

              Panel is too hot

              Remedy
               
              Ensure free airflow around spine. Clean spine.
              Check that ambient temperature does not exceed max, permitted level.
              Contact INFiLED for service.

              Fault on the control systems

              Remedy
               
              Inspect connections and cables. Correct poor connections. Repair or replace damaged cables

              One LED module cuts out

              LED module incorrectly installed and connected.

              Remedy
               
              Check module. Replace LED module.

              Panel is completely dead

              No power to panel

              Remedy
               
              Check power and connections.

              Fuse blown

              Remedy
               
              Disconnect panel from power. Contact INFiLED Professional for service.

              Defective PSU (power supply unit)

              Remedy
               
              Disconnect panel from power. Contact INFiLED
              Professional for service.

              One or more panels displays video incorrectly or does not display video at all

              Incorrect panel settings on Control System

              Remedy
               
              Check settings (display configuration, panel DeviceProperties, etc.)

              Fault on Control System connection

              Remedy
               
              Inspect connections and cables. Correct poor connections. Repair or replace damaged cables.

              Panel defective

              Remedy
               
              Have faulty panel serviced by INFiLED service technician.

              Other device on Control System defective

              Remedy
               
              Replace with a device known to be operating correctly. Have faulty device tested and serviced.

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